Sonas Nursing Homes Shortlisted for Customer Experience Award
We feel thrilled to announce that judges have shortlisted Sonas Nursing Homes for the prestigious Customer Experience Award in private healthcare!
Recognising Exceptional Care: Sonas Finalist for 2025 Award
This award celebrates healthcare providers who consistently give excellent patient care. It recognises teams that provide compassionate, personalised care and truly exceed expectations. The shortlisting clearly shows that Sonas actively prioritises resident well-being. The Customer Experience Award is a very competitive honour. Also, judges often base their decision not just on internal measures, but on confidential feedback from residents, families and independent auditors. Therefore, the finalist status proves the daily, consistent effort every single team member across all Sonas locations delivers.
Our Core Values Earned The 2025 Shortlisting
At Sonas, our core values guide everything we do. Teamwork, Empathy, Advocacy, Warmth, Energy and Empowerment. Because of these values, we shape each interaction and ensure residents have an outstanding experience. In fact, this unwavering commitment to our values led directly to our shortlisting:
- Teamwork: Our staff work together across disciplines—nurses, activities and kitchen staff to deliver consistent, high-quality, holistic care.
- Empathy: We listen carefully and respond with genuine compassion. This ensures we truly understand the needs of every resident.
- Advocacy: We support residents and ensure their voices shape and inform all care decisions.
- Warmth: We create a welcoming, safe environment for everyone and residents feel like family here.
- Energy: We approach every task with enthusiasm and dedication, making every day engaging and positive.
- Empowerment: We encourage residents to live with independence, dignity and choice. For example, they can participate in tailoring their activity and daily schedules.
Motivating Continuous Improvement Following The Shortlist
Furthermore, recognition for the Customer Experience Award motivates us to improve continuously. We design personalised care plans, organise engaging activities and keep close communication with residents families. Our goal is to continuously set the standard for patient care.
We also sincerely thank our dedicated staff, residents and families for their support. Their trust drives our success. Finally, as the award results approach, we invite everyone to celebrate the commitment, dedication and excellence that make Sonas Nursing Homes Award a leader in private healthcare.
