Sonas Nursing Home Wins Best Customer Experience – Healthcare Award 2025!
We are absolutely delighted to share some wonderful news with our residents, their families and our wider community. Sonas Nursing Home Wins Best Customer Experience – Healthcare award at the prestigious Customer Experience Awards 2025!
This recognition is more than just an accolade, in fact, it is a powerful affirmation of the compassionate, person-centred care that defines the overall Sonas Nursing Home Customer Experience.
The Dedication Behind Our Award-Winning Nursing Home Care
An award like this is only possible because of the daily dedication of our amazing staff across all our homes. To every nurse, carer, activity coordinator, chef, cleaner, administrator and member of our support team: thank you.
Your compassion and commitment to service excellence are the heart of Sonas. You don’t just deliver care; you create a warm, welcoming and enriching life for everyone in our community. Every smile, every kind word, every moment of extra effort is what truly makes this Best Customer Experience – Healthcare 2025 achievement possible.
Our Values: The Foundation of the Sonas Experience
This incredible win is a direct reflection of our deeply held values in action. They are the foundation of the exceptional long-term care experience we strive to provide every single day:
- Teamwork: Working together seamlessly to provide consistent, high-quality care.
- Empathy: Taking the time to truly understand and connect with the unique needs and feelings of our residents and their families.
- Advocacy: Championing the rights, dignity, and personal choices of every resident.
- Warmth: Creating a welcoming, friendly and family-like atmosphere in every home.
- Energy: Bringing a positive, vibrant approach to every task and activity.
- Empowerment: Supporting our residents to maintain independence and control over their lives.
These values drive Sonas Nursing Home to ensure that the experience of living or working here is truly the very best it can be.
This fantastic achievement inspires us all to keep raising the bar in senior living. We are committed to continuing to enhance every interaction and provide the most supportive, joyful and excellent experience possible.
Sonas Together Is Better.
