COVID 19 Business Update

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Window visiting

Window visiting is is allowed in most instances, but always check with the Person in Charge, or the Nurse in Charge before making the journey to the home. This is where a person stands outside and speaks to a person at a safe distance through an open window or by telephone while looking at them. If the window is open slightly a mask must be worn. Window visits must be arranged in advance.

Before you visit

The nursing home will ask for contact details for named visitors in advance.

Each resident can name 4 visitors that can come and see them. But each resident can only have 1 named visitor per visit.

Check in advance before your visit. The team will give you a specific time slot. You will have to come and leave at the agreed times.

A child can only visit in compassionate or critical circumstances during level 3 restrictions.

You will be asked some questions before you visit to make sure you do not have any symptoms of COVID-19.

The management of the nursing home has the right to decide if visiting is possible or not. It can be distressing if you cannot visit your loved one. Any restrictions are only in place to keep you, your loved one and healthcare staff safe.

Read about minding your mental health during the COVID-19 pandemic.

During your visit

You will have to wear a face covering or face mask during your visit.

Even when you are alone together and at a safe distance from others you should continue to wear a face covering or mask.

In some circumstances it it may be better to remove the mask if wearing one:

  • makes it harder for you and your loved one to communicate
  • means your loved one may not be able to recognise you
  • may upset your loved one

If you find it difficult to wear a face covering, it’s okay to wear a full face visor or face shield instead. They are not as good as wearing a face covering but you’ll still get some level of protection. You may also be asked to wear a protective apron.

You will still need to do all the other things to protect yourself and others from COVID-19.

Wash your hands properly before and after you enter the resident’s area.

It is OK to bring a gift or other things they need when you visit.

Visits are usually limited to 1 hour. Talk to the staff if you need a longer visit for compassionate reasons.

If there is a COVID-19 outbreak

Visiting will not be possible if there is an outbreak of COVID-19 in the home. There will be exceptions in special situations. For example, if someone is coming to the end of their life or the outbreak is in a confined area. You can discuss this with the Person in Charge.

When you should not visit

Do not visit if you have:

  • been told you are a close contact of someone with COVID-19
  • any symptoms of COVID-19 or any other infection, including a cold or flu
  • symptoms of gastroenteritis, such as diarrhoea and vomiting

If you have any of these symptoms, wait until at least 2 days after any symptoms have gone before visiting.

If you are a close contact, you will need to wait until you have restricted your movements for 14 days.

If you have been tested for COVID-19, do not visit until you are told that it is safe to do so.